Child/Youth Counselling & Support Services

The following agencies provide counselling and/or support services for children and youth.

Family Dispute Resolution assists people affected by separation to resolve some or all of their disputes with each other. FDR practitioners are accredited under the Family Law Act. From 1 July 2007 the law requires separating parents to use FDR before taking a parenting dispute to the court (exceptions include cases where violence or child abuse is present).

State-wide Advice Line
1800 050 321

Parentline is a state-wide telephone counselling, information and referral service for parents and carers with children from birth to eighteen years. It is a confidential and anonymous service.

13 22 89 (8am-midnight, 7 days)

CAMHS is a specialist mental health service for children and young people aged up to 18 years of age. Services include crisis assessment and treatment, intensive mobile youth outreach support services, continuing care case management services, and outpatient/inpatient services including adolescent inpatient care (covering regional catchment areas).

For more information on CAMHS services in the EMR:

This service is available to families with children from birth to school age. It is staffed by qualified Maternal and Child Health nurses who provide information, support and advice. The MCH Line is able to connect culturally and linguistically diverse families to female interpreters. This service is available to hearing or speech impaired callers who have access to the National Relay Service (NRS).

13 22 29 (24 hours, 7 days)

Child FIRST ensures that vulnerable children, young people and their families are linked effectively into the services they need.

Inner East (Monash, Whitehorse, Manningham, Boroondara):
1300 762 125

Outer East (Yarra Ranges, Knox and Maroondah):
1300 369 146

Making a referral to Child FIRST (DHHS)

The DHHS Child Protection Service is specifically targeted to those children and young people at risk of harm or where families are unable or unwilling to protect them.

1300 360 391 (Eastern Metropolitan Region)
131 278 (After-hours Child Protection emergency service - 5pm-9am Monday to Friday, 24 hours on weekends and public holidays)

Making a report to Child Protection (DHHS)

The Australian Childhood Foundation offers programs that counsel and support children to recovery; help professionals who work with children to better support at risk children; raise awareness of the causes and consequences of abuse and what we can do as a community to help stop it before it starts; and help parents raise healthy and confident children.

PO Box 525
Ringwood VIC 3134
P: 03 9874 3922 or 1800 176 453 (free-call)

Link Health and Community (Formerly MonashLink Community Health Service) is a community based service provider for the City of Monash and surrounding areas. Link provides an extensive range of primary care, oral health and counselling services, as well as health promotion and service coordination.

P: 1300 552 509
94 Batesford Road, Chadstone 3148
Level 1, 9-15 Cooke Street, Clayton 3168
2 Euneva Avenue, Glen Waverley 3150
8-10 Johnson Street, Oakleigh 3166


EACH Community Child and Family Centre provides a range of services for children including psychology, speech pathology, child care and early intervention.

75 Patterson Street
Ringwood East VIC 3134
P: 1300 003 224


The Migrant Information Centre (MIC) provides a range of services for migrants and refugees living in the eastern suburbs of Melbourne including individual, relationship, family and child support programs, mediation services and parent education.

27 Bank Street 
Box Hill VIC 3128
P: 03 9285 4888
185 Mt Dandenong Road
Croydon VIC 3136
P: 03 9020 2969 or 03 9020 2970
1-3 Pitt Street
Ringwood VIC 3134
P: 9870 1351


EDVOS is the primary specialist family violence service for women and their children who work in the eastern metropolitan region, who are currently living with or have experienced family and domestic violence.

Ringwood (9am to 5pm, Monday to Friday)
P: 03 9259 4200 (after hours call Safe Steps on 1800 015 188)
F: 03 9259 4299


ECASA provides services to women, men, children and young people who are victims/survivors of recent or past sexual assault. The service is also available to non-offending family members, partners and friends.

Ringwood East 
P: 03 9870 7310
03 9870 7330 (access to counselling line)
1800 806 292 (24 hour toll-free line)
F: 03 9879 8306

Click here to visit the ECASA website.

If you are in immediate danger dial 000 for police.

Individual, joint and group sessions are offered to help separating families and others family members such as grandparents make workable parenting arrangements for the care of children. Clients will be provided with information, referrals and access to a wide range of resources through the community library and access to internet and phone.

Address:         68 Charter Street, Ringwood Vic
Phone:            03 9871 6300


Relationships Australia Victoria provides relationship support services for individuals, couples and families in life skills, well-being, relationship skills, parenting, family violence and prevention, separation and gambling help.

83 Boronia Road
Boronia VIC 3155
P: 03 9725 9964
F: 03 9723 4609
46 Princess Street
Kew VIC 3101
P: 03 9261 8700
F: 03 9853 9158

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